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The brokerage company "Хtrade" carried out unauthorized actions in relation to the client"s account and also provided the client with false information and knowingly misled him
Dear, Fil Sergey,
We have passed the communication check with your request № 86193267.
In administering financial services audits, the Commission de Surveillance on Financial Markets (COSUMAF) used data
obtained with your permission, information you have published, and applicable law.
The results of the audit confirm that the brokerage company "Хtrade" did not fulfill its obligations to work with the
client and violated the rules established by the regulator. Violations related to the trading territory and violations
related to the provision of brokerage services were identified.
1. Facts of violations related to the trading territory, upon request № 86193267. The brokerage company "Хtrade"
carried out unauthorized actions in relation to the client’s account and also provided the client with false information
and knowingly misled him.
As a result of the audit, it was found that:
1.1 Providing the client with false information about the current state of the deposit account
1.2 Use of internal quotes when trading without approval of the Quotation Commission
1.3 Artificially increasing the client's account through internal transactions not confirmed by the quotation
commission
1.4 Investor misinformation about storing currencies
1.5 Opening of commercial transactions in everyday life, not agreed with the client
1.6 Providing knowingly false financial analytics signals
1.7 Malfunction of the trading terminal
2. Facts of violations not related to the investment zone, upon request № 86193267. The brokerage company
"Хtrade" promptly ignored the investor's request to withdraw funds, demanding additional actions that do not
comply with the terms of the license for investment activities.
As a result of the audit, it was found that:
2.1 The company has repeatedly ignored requests for withdrawals
2.2 The brokerage company does not terminate settlements with the client unilaterally after the termination of the
exchange license
2.3 Receipt and storage of client funds in crypto-assets not agreed with the client
2.4 The use of subaccounts is not specified in the agreement between the parties
L'Ambassadeur Nagoum YAMASSOUM Le
Président
Subject: Protocol № 06654792
Based on the above information, we have decided:
- stand in the investor’s favor, pointing this out during the investigation of the injured party;
- impose a fine on the company in the amount of 0.28 BTC, depending on the amount of certain substances;
- assign a moral currency that has suffered in society 0.2 BTC.
Everything that was in circulation on the subaccount was the investor’s earnings; the company undertakes to pay
this income from the criminal side.
In accordance with the requirements of COSUMAF, the total amount subject to withdrawal by the investor is 0.75
BTC and is frozen on the balance sheet of the brokerage company for 5 days.
We kindly ask you to provide your personal bank account, licensed under the EMI system, for transferring funds.
At the same time, transfers to bank accounts of third parties and transfers to anonymous services, such as wallets,
exchanges, exchangers and others, are not liquid.
Thank you for reaching out to u